AI & Automation Analyst
Manchester, England, United Kingdom
Latham & Watkins LLP
highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role The Customer Support Systems Analyst II – Automation & AI is an integral part of Latham’s Global Technology team. This role will be responsible for analysing, implementing, and optimising … automation, chat bot, Artificial Intelligence (AI), including GenAI, and other modern solutions, to enhance Service Delivery, streamline workflows, and improve operational efficiency, while identifying and implementing enhancements to services and tools that leverage AI within the Customer Support and IT Service Management (ITSM) systems. This role will be located … Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the accuracy of responses upheld We’d love to hear from you if you: Possess knowledge More ❯
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