platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification, with a strong More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
effectively interact with employees at all levels of the organisation and 3rd-Parties suppliers. You'll also conduct network monitoring and analysis tooling - e.g. BMC Entuity, Wireshark and NetScout Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or More ❯
interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working with monitoring and Event tools and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Capgemini
We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in … have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset … enhancements, and upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and More ❯
applications, and network operations, with a clear understanding of how these components are consumed by Business Operations. Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management … ITSM) platforms, including ServiceNow/BMC Helix, and with an excellent understanding of Service Level Management capabilities. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work More ❯