process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient service delivery, and enables informed decision-making across the service management landscape.Hybrid working: The places that you work from day to day will vary according to your role, your needs … Stakeholders to develop and optimise service offerings.Strong analytical, organisational, and problem-solving skills, with the ability to use data and insights to drive decision-making and improve service performance.Experience defining, documenting, and maintaining service definitions, request models, workflows, and supporting service documentation.Excellent communication and stakeholder management skills, with ...