Service Desk Team Leader
Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Lorien
Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative More ❯
Employment Type: Permanent
Salary: GBP 40,000 - 45,000 Annual
Posted: