3 of 3 Head of Support Jobs in Manchester

We are currently seeking a Head of Support UK to lead the team in delivering exceptional technical and functional support across our Alcidion Product Suite. Day to day you will: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. … Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner. Participate in the L1 Support on-call roster. Actively contribute to issue investigation and resolution. Escalate incidents which cannot be resolved for more in-depth investigation and engagement with … SRE), development and product teams as required. Ensure robust processes and procedures are in place and adhered to, for the efficient and consistent management of the support of Alcidion products. About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare More ❯

Job Description We are looking for an enthusiastic and organised Head of Business Support, based in one of our UK regional offices to lead our business support team. This team includes our Personal Assistants, Office Managers and Administrators. You would also lead on our Technical … Training Academy, ensuring that the delivery of our Technical Training is organised in an efficient manner, liaising with our Technical Community and our Learning and Development Team in our People Hub in India. As Head of Business Support, you will be responsible for a team of professionals who are performing an array of administrative tasks requiring confidentiality, initiative and sound decision making. You will need the ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient. You should demonstrate experience in managing More ❯

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI's. You will drive continuous … and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs. Job Title: Head of Technology Support Working hours: 40 What You'll Be Doing: Oversee the digital and core IT Service desk and system management … maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams). Analyse the performance of Service Desk activities to identify any problem areas. Manage and coordinate the escalation of urgent and complicated support issues to the correct IT teams. More ❯