7 of 7 Remote/Hybrid Incident Management Jobs in Manchester

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issue. Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery. Build capability through coaching, performance management and learning and development across teams. Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

best practice and improving engineering standards across delivery teams Implementing SRE principles including observability, monitoring, SLIs/SLOs and platform reliability Supporting production environments, incident management and continuous service improvements Mentoring engineers and acting as a technical leader within agile delivery teams Leveraging AI-assisted engineering tools ...

services, systems and equipment. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management. We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. ...

code. Build CI/CD pipelines that support frequent, reliable deployments. Establish monitoring, logging, tracing and alerting, with clear service reliability targets. Lead incident response, on-call practices and reviews that turn production issues into lasting improvements. Develop resilience and disaster recovery plans. Implement secrets management, network protection … Experience with Terraform or comparable infrastructure-as-code tools. Knowledge of Docker, Kubernetes and CI/CD tooling. A solid understanding of observability and incident management. Strong cloud security knowledge and an understanding of operating within a regulated environment. An automation-first approach and confidence taking ownership ...

team protects and improves the availability, performance and resilience of the systems that support our global product. This role combines software engineering, automation and incident response to reduce toil, sharpen observability and strengthen service health across a complex technical estate. You will work with Open Telemetry, logging, telemetry … language. Knowledge of modern development practices, including testing, source control and delivery lifecycles. An understanding of SRE principles, including SLIs, SLOs, reliability measurement and incident management. Hands-on experience with observability tools such as OpenTelemetry, Splunk, New Relic, Grafana or PagerDuty. Proficiency in shell scripting for automation and system ...