Service Designer (Senior/Lead)
Altrincham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Informed Solutions
Asset Management, and Digital Democracy to name a few! About the role: We are looking to expand our established User-Centred Design (UCD) team with an experienced Senior/Lead Service Designer to help design and deliver complex, user-centred, and inclusive services that solve challenging public sector problems. As a Senior/Lead Service Designer … mentor and coach colleagues. You'll also drive best practices internally, setting the strategic direction for our service design practice as we continue to strive for excellence. Role Responsibilities: Lead service design across private and public sector projects, ensuring user-centred solutions that align with both user needs and business goals. Advocate for the user by influencing stakeholders and … at Informed, refining methods and tools to maintain leadership in digital transformation. Mentor and coach junior team members, fostering a culture of continuous learning and strengthening our design community. Lead strategic planning for services, creating service maps, value propositions, and blueprints to ensure alignment with both user and business goals. Simplify complex information through visual communication, making it understandable More ❯
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