2 of 2 Resource Management Jobs in Manchester

Services Function. Partnering with the Heads of Client Contact and the Retirement and Managed Service function, the Head of Client Service Optimisation is responsible for delivering exceptional quality workforce management, training, client communications and change management capabilities to UKPI Client Services to enable crew to deliver seamless, high quality, compliant client service through a variety of channels. This … function, partnering with other senior leaders across UK Personal Investor to deliver great outcomes for clients through the provision of high-quality workforce planning, training, client communications and change management capabilities. Collaborating with a wide stakeholder group, responsible for the design and delivery of the business plan for the area through effective and proactive leadership, prioritisation and resource management, ensuring alignment with business priorities and client needs. Owns production and management of contact volume forecasting and workforce planning for all teams in Client Services, including schedule and real time management, impact assessment and FTE budget tracking for all teams within Client Services. Drives and owns Client Services change and business readiness activity to ensure More ❯

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a Technical Delivery Manager on a contract basis. The successful candidate will be working with a telecoms end client across various projects. This is a contract that is outside IR35 and we are looking for someone based in Manchester. Key … senior stakeholders and steering boards. Build, lead, and mentor cross-functional delivery teams while coordinating with internal departments, external suppliers, and clients to meet project objectives. Oversee financial and resource management, ensuring profitability and efficiency across multiple programmes. Drive process improvement initiatives to enhance delivery maturity, quality standards, and customer satisfaction. Key Skills: Proven expertise in full project …/programme lifecycle management using Agile and Waterfall methodologies. Strong stakeholder engagement and communication skills at board, customer, and partner levels. Technical proficiency across networking (DWDM, LAN/WAN, FTTP/FTTH, Cloud solutions, Unified Communications). Skilled in risk/issue management, governance, financial control, and vendor/supplier management. Leadership in managing multi-skilled teams, fostering More ❯