1 of 1 Remote Resource Management Jobs in Manchester

Services Function. Partnering with the Heads of Client Contact and the Retirement and Managed Service function, the Head of Client Service Optimisation is responsible for delivering exceptional quality workforce management, training, client communications and change management capabilities to UKPI Client Services to enable crew to deliver seamless, high quality, compliant client service through a variety of channels. This … function, partnering with other senior leaders across UK Personal Investor to deliver great outcomes for clients through the provision of high-quality workforce planning, training, client communications and change management capabilities. Collaborating with a wide stakeholder group, responsible for the design and delivery of the business plan for the area through effective and proactive leadership, prioritisation and resource management, ensuring alignment with business priorities and client needs. Owns production and management of contact volume forecasting and workforce planning for all teams in Client Services, including schedule and real time management, impact assessment and FTE budget tracking for all teams within Client Services. Drives and owns Client Services change and business readiness activity to ensure More ❯