3 of 3 Remote/Hybrid Service Analyst Jobs in Manchester

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust … governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things ...

About you Are you... A naturally helpful person with a passion for customer service? Highly organised, with a methodical approach to solving problems? Able to work independently and collectively? Able to communicate to the highest standards and explain technical concepts to technical and non-technical people … eager to work collaboratively across multiple teams delivering an exceptional customer experience, this could be the role for you! The role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily ...