Senior Customer Success Manager
- Hiring Organisation
- Appcast
- Location
- Manchester, UK
customer facing role.Experience in developing and executing on Success Plans in collaboration with customersExcellent customer facing presentation, written, and oral communication skills.Advanced understanding of social media networks and social monitoring tools.Familiarity working with global customers across multiple teams and regions.Proven track record of developing and executing strategic … task and troubleshoot under pressure.An ability to be astute, strategic, intelligent, and insightful.Drive to work autonomously and proactively.Preferred QualificationsExperience working with (or for) a social media monitoring provider.Demonstrable knowledge of marketing principles and best practices.Familiarity with Boolean logic and data analytics.Experience working with CRM and/or ticketing ...