Technical Support Advisor
- Hiring Organisation
- Firstcom Europe
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
Location: Office-Based Reports To: Engineering Manager Salary: starting from £27,000 per year depending on experience Role Overview The Technical Support Advisor is responsible for delivering high-quality technical support across systems, hosted services, and network infrastructure. The role focuses on logging, diagnosing … Responsibilities Log, track, and manage all customer-reported faults via the CRM system, ensuring accuracy and completeness Provide first-line and second-line technical support to customers via phone, email, and remote access tools Diagnose and resolve system, network, and hosted service issues remotely wherever possible Access ...