Service Desk Manager
- Hiring Organisation
- Candour Solutions
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £60,000 per annum
looking to appoint an experienced Service Desk Manager to lead and develop their support function. This is an exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer … engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee day-to-day service delivery, ensuring customer expectations and SLAs are consistently met. Manage team workloads and resource allocation across support and project requirements. Act as a senior escalation point ...