experience that they've come to expect. The ESPR team is seeking an analytical, customer-obsessed Program Manager who will leverage business intelligence and dataanalytics to transform our Selling Partners' experiences. You will support the program operations within the World-Wide ESPR team through implementation of program … into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to deep dive into data to ensure we are representing the Selling Partners' experience accurately, and drive change with both operations and technical teams. The successful candidate will possess … genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners. This high-visibility role offers the opportunity to drive data-informed change across our global organization. The ideal candidate will combine analytical rigor with business acumen to deliver innovative solutions for our Selling Partners More ❯
of high quality in line with Business requirements. Knowledge of various Sprinklr modules e.g. Social Media Management, Messaging, Email Management, Voice Channel, Omnichannel Routing, Analytics and Reporting, and Agent Desktop. Proven experience in implementation of architectures integrating Sprinklr with other systems in the Marketing Cloud. Working experience and interest … workflows, and content management including sourcing, curation and multi-channel publishing. Background in Social Audience Management, including influence and engagement scoring. Skilled in Social Analytics providing granular level channel, campaign reporting and insights. Working experience with Social Integration enabling connections with existing enterprise transactional and reporting systems. Background in … and resolve problems. Bachelor’s degree in Computer Science, Information Technology, or related field. Proficiency in configuring Sprinklr Modern Care's/CCaas including data ingestion, workflow automation, and reporting. Experience with integrating Sprinklr Modern Care with external systems, including CRM systems, ticketing systems, and custom applications. Desirable skills More ❯
years of working cross functionally with tech and non-tech teams managing SDLC processes, from ideation to release and post release support - Experience using data and metrics to determine and drive improvements - 5+ years of end to end delivery experience, and communicating results, status and deep-dive analysis to … teams - Highly analytical, detail oriented and good business sense; good in managing new ideas and creative solutions - Experience working with medium to large scale dataanalytics, reporting systems (i.e. SQL, Tableau, PowerBI, Hubble) - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and More ❯
and performance outcomes to drive continuous improvement in instructional soundness of the training content. About the team Learning Solution Team Tenets 1. Create impactful, data-driven learning. We collaborate with stakeholders with a consultative approach, working backwards from the business problem to determine the best approach to achieve the … desired business outcomes using metrics, feedback, and dataanalytics to measure performance improvements. 2. Prioritize effectiveness over design, style and speed. 3. Be learner-obsessed. 4. Create elevated learning experiences. 5. Make learning scalable and sustainable. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years … working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Experience managing teams - 5+ years of experience in Instructional Design, working on design and development of performance focused training More ❯
