2 of 2 Remote Customer Service Jobs in Marlow

like to take your career to the next level in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Service Desk Team The ManagedLifecycle Service Desk and Support team are a new and exciting team who are committed to providing excellent customer service. As expected on any … things happen. This is where to achieve more for your career. About the Role: As theService Desk Team Lead, you will be responsible for leading all activities of the Service Desk dayshift or shift function to ensure excellent customer service is provided and SLAs/KPIs are met. As a Service Desk Team Leader, you'll … day support activities of Support team staff and Request items from customers (50/50 split) Acting as a point of escalation - including but not limited to, hierarchical and customer escalations. Delivering efficiencies through best practice whilst ensuring service quality and customer satisfaction remains as a high standard. Working alongside the Service Desk, the Service More ❯

point when required Onboard new clients Work across cloud and on-site setups - from Azure Virtual Desktop to RDS Act as the link between the support desk and the customer You’ll Need To Be Technically Proficient In: Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint) Windows Server, Active Directory, Group Policy, and user management Firewalls, networking, IP telephony … scripting (advantageous) Remote Desktop, RDS/Terminal Services Apple Mac OS (nice to have) Microsoft Azure (Preferred) We’re Looking For Someone With: Experience working in an MSP (Managed Service Provider) Confidence in supporting, configuring, and deploying Microsoft 365 services Familiarity with onboarding new customers, setting up Group Policies & Tenancies, etc Solid leadership instincts - or wants to grow into … a management role Great customer service skills, engages well with clients, calm under pressure, and genuinely enjoys solving problems Hunger to keep learning and develop their skillset even further What's On Offer: You’ll be key to the company’s next phase of growth Real progression into management as the business scales Project Work This is a More ❯