8 of 8 Remote/Hybrid Customer Service Jobs in Marlow

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery TeamThis is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. … Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

procurement programmes for each of these vendors. You will improve the partners performance in line with the Softcat key priorities of providing the best customer service for the best market value.You will provide commercial insight to the business for your partners and actively participate in the annual tender … senior exec level.Understand agreed commercials and aligned vendors from the annual tender process and drive preferential terms for Softcat including payment terms, rebates and service levels.Identify opportunities for partners to support Softcat's business growth, with new products, services and revenue generation models.Monthly assessment of KPI data to identify ...

reports around returns, pricing & promotions, sales order processing etc. Working with key stakeholders across the business including; Finance, Commercial Sales team, Customer Services, Warehouse and the Senior Management Team Provide key-user support for master data queries, providing guidance and training to users on master data standards Support ...

department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration … communication, and customer service excellence. The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business.Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. ...

function that sits within Tech & Services (T&S), built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with T&S. You'll be part of lots of opportunities to help shape and contribute to a successful relationship … between Sales and T&S and continue the development and improvement within Services Engagement with customer excellence at the heart of everything we do. Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading ...

complex topics.A drive to succeed and progress.Proven ability to problem solve.Ability to motivate others and instil values that align to the highest levels of customer service while maintaining high levels of employee engagement. Work in a way that works for you We recognise that everyone is different ...

Sourcing Team are responsible for building and maintaining strong and trusted relationships with our suppliers to enable us to strategically source products to fulfil customer demand. The team analyse requirements to onboard new suppliers and negotiate commercials to ensure Softcat are receiving favourable pricing and service. External Supplier relationships … success, and we host quarterly supplier reviews to ensure targets are being met. Internally we work alongside many other departments such as Procurement, Customer Services, Finance, Legal, Vendor Alliances and Sales which puts us at the centre of the Business Operations Department.Success. The Softcat Way. There's a uniqueness ...