2 of 2 Remote/Hybrid ITSM Jobs in Merseyside

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...