6 of 6 Customer Experience Jobs in Merton

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

Do you enjoy resolving Alarm and CCTV technical issues and constantly seek ways to improve services and processes? Are you customer-oriented and driven to deliver an exceptional customer experience? If so, we have an exciting opportunity for you! About the Role: We are a leading provider … all company engineers. Continuous Improvement: Work with the Technology team to implement innovative technologies and processes to reduce call volume and time on calls. Customer Service Collaboration: Produce self-serve content for the website to assist customers. Reporting: Report trends or issues related to equipment, engineers, suppliers, or other … of issues. Ability to support other departments or individuals with technical product queries. What We Offer: Competitive salary up to 50K PA (depending on experience). Employee assistance programme (EAP) providing 24/7 confidential advice for personal and professional problems. Personal Accident Insurance Scheme covering accidents at work More ❯

Do you enjoy resolving Alarm and CCTV technical issues and constantly seek ways to improve services and processes? Are you customer-oriented and driven to deliver an exceptional customer experience? If so, we have an exciting opportunity for you! About the Role: We are a leading provider … all company engineers. Continuous Improvement: Work with the Technology team to implement innovative technologies and processes to reduce call volume and time on calls. Customer Service Collaboration: Produce self-serve content for the website to assist customers. Reporting: Report trends or issues related to equipment, engineers, suppliers, or other … of issues. Ability to support other departments or individuals with technical product queries. What We Offer: Competitive salary up to £50K PA (depending on experience). Employee assistance programme (EAP) providing 24/7 confidential advice for personal and professional problems. Personal Accident Insurance Scheme covering accidents at work More ❯

machine-to-machine interactions. This isn't just about advancing technology; it's about reshaping our operational DNA to drive innovation, efficiency, and exceptional customer experiences in the new era of analytics and automation. Key Responsibilities: RAG System Development Enhance, build new assistants and maintain existing scalable and modular … APIs, and workflows. Conduct training sessions for internal teams to facilitate self-service capabilities and ongoing system enhancements. Required Skills & Qualifications: 5+ years of experience in data engineering, backend development, or AI/ML integration. Strong knowledge of Python, FastAPI, Flask, or Node.js for backend API development. Experience with LLM-based architectures, retrieval-augmented generation (RAG), and NLP techniques. Proficiency in SQL, Redshift, and data warehousing concepts. Experience integrating structured and unstructured data sources for AI-driven applications. Knowledge of dbt, metadata management, and semantic search. Familiarity with React or other frontend frameworks for building intuitive More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. What you will be doing and … a major enterprise initiative to integrate Salesforce Marketing Cloud, Sales Cloud, and Data Cloud into our business operations - creating a single, unified platform for customer engagement, data insight, and commercial enablement. This is a large and complex program for Iglu, delivered in close partnership with an external delivery partner … Run governance: stand-ups, steering meetings, status updates Ensure alignment between Salesforce technical delivery and broader business outcomes What we are looking for Strong experience delivering large enterprise software programs Proven track record of managing third-party vendors and system integrators Hands-on familiarity with Salesforce projects, or similar More ❯