2 of 2 ITIL Jobs in Middlesbrough

clinical processes/terminology Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off Knowledge of change management principles (ITIL) Skills Essential Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills Develop and maintain communication with people about difficult matters ...

Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows aligned with ITIL best practices Configure advanced automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Oversee data migration (tickets … Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management) Basic scripting knowledge (JavaScript or similar) Experience leading ...