4 of 4 IT Support Jobs in Middlesex

Manager, IT Support Engineering locations United Kingdom - Uxbridge United Kingdom - Cambridge time type Full time posted on Gestern job requisition id R At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID … creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description IT Support Services is a core job family within Gilead's broader Information Technology (IT) group. IT Support Services supports Gilead … operations by providing technical support across the organization in areas such as business systems/applications technical support to enable more efficient business operations. IT Support Services works closely with other IT partner functions to develop and maintain in-depth understanding of business needs and More ❯

Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for … and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype … Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations More ❯

Job Description/Skills: This position will require the candidate to be onsite in Enfield, CT. IT Support II Responsibilities Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause … analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback … to identify and remediate issues before they impact the broader user base. Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote. Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability More ❯

If you are an experienced IT Support Specialist, this position covering two offices could be an excellent career move, offering promising prospects for the right candidate. Some of your duties will include: Troubleshooting incidents reported from initiation to resolution. Providing application support, including installation, configuration, and upgrades. More ❯