2 of 2 ServiceNow Jobs in Middlesex

Digital ITSM standards Map dependencies across applications, integrations, suppliers, and failure modes Own Service Introduction, SAC, ORA, and Early Life Support Ensure tooling integration (ServiceNow, monitoring, observability) Produce runbooks, playbooks, support documentation, and knowledge transfer Drive DevOps-aligned, product-centric operational practices Deliverables: SDP, SAC, ORA reports, Transition Plan, Support ...

ensuring exceptional IT support and high-quality service delivery. Own and manage the end-to-end Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application ...