3 of 3 Remote 2nd Line Support Engineer Jobs in the Midlands

client issues, understand your clients' needs, and deliver excellent service. Watch your IT career take off with us. Requirements The ideal candidate will have a proven track record in 2nd Line support. Technical qualifications are desirable but not essential, as we provide opportunities to gain necessary certifications. Strong Microsoft 365 and Azure administration and troubleshooting skills. Ability More ❯

Join to apply for the 2nd Line Network Support Engineer role at Node4 Join to apply for the 2nd Line Network Support Engineer role at Node4 Direct message the job poster from Node4 Node4 have a committed, talented, and diverse workforce that is growing all the … the role At Node4, we're dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby. This is your chance to work in a fast-paced, customer … focused environment where innovation and service excellence are at the heart of everything we do. As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with both customers and senior engineers, you'll be a key player More ❯

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer, you will provide the customer-facing interface for support queries, while also working in conjunction with 1st and … 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to 3rd … line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first-class support to our customers ensuring they are leveraging More ❯