1 of 1 AWS CloudTrail Jobs in the Midlands

development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital and Data Teams. Key accountabilities include - Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects. Direct and work with 3rd party providers. … Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail, etc Exposure to AWs Lambda to enhance call centre functionality. This is a great chance to join a well established More ❯