ITIL Analyst
Stafford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Talent
second line support; Service desk; Problem and Incident resolution Remote user support; Understanding and representing customers within IT processes and governance structures (e.g. Change Advisory Board); Asset Management Service Transition and Onboarding Skills and Experience - Experience in a similar role - Excellent communication and documentation … processes specific to this role, develop remediation and implementation plans, and report causes for under-performance; Analyse and assess impact, develop and document change requests Partnering with force commercial services, undertake regular comparisons of software license records against audit records of installations; Ensure a quality focused ethos across … excellence; Provide timely and accurate management information to senior stakeholders and decision makers; Undertake analysis after release and set the plan for upcoming change Ensure any processes and standards specific to this role are well documented and understood throughout the department; Support service transition activity for updated and More ❯
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