1 of 1 Remote Culture of Ownership Jobs in the Midlands

with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable … is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations as well as lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigour, and delivery. The successful person will conduct regular 1:1s, coaching sessions … Bias for Action Strong organisation and execution skills, with a clear ability to drive outcomes in a fast-paced, service-oriented environment. It is highly desirable to have experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL More ❯