1 to 25 of 26 Remote/Hybrid Customer Insight Jobs in the Midlands

Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work … closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer insight and evidence to identify root causes, you will design and deliver improvements that create measurable benefits for Service personnel and their families. A key aspect of the role ...

Pinewood.AI is looking for a Product Manager to join our Product Team and help shape the future of our Automotive Intelligence Platform, turning customer insight, business needs and product opportunities into clear, valuable software improvements. This is a hands‐on product role within a high‐performing SaaS environment … vehicle sales, aftersales, parts, CRM, finance and insurance, reporting, and wider platform services. You’ll define, shape and deliver product improvements that solve real customer problems across end‐to‐end dealership workflows. Working closely with customers, engineering teams and internal stakeholders, you’ll translate insight and business needs ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Telford/Hybrid The Opportunity I’m working exclusively with a rapidly growing UK consumer business that is building a strategic CRM and Customer Experience function across a portfolio of established DTC brands. This is an exciting opportunity for a CRM professional who wants to do more than manage … campaigns. You’ll play a key role in shaping how customer data, automation, segmentation and communications are used to drive retention, conversion and customer lifetime value across multiple brands. The business is currently undertaking a comprehensive CRM audit to understand its existing capabilities and identify opportunities for growth. ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

faster, smarter, and more efficient affordability decisions. Reporting into our Head of Product, you will play a key role in identifying market opportunities, understanding customer needs, and shaping the product roadmap to deliver measurable value for both customers and the business. Working closely with cross functional teams to drive … product innovation across the full lifecycle while balancing customer requirements, technical feasibility, regulatory considerations, and commercial objectives. You will be naturally inquisitive and innovative, with a passion for solving problems and continuously improving customer outcomes. An advocate for the use of AI, machine learning, and automation to enhance ...

development from discovery through to delivery and working closely with colleagues across technology, design, delivery and the wider business to create solutions that meet customer needs and deliver value for Co‐op. Why this role matters As a Lead Product Manager, you'll play a key role in helping … term value Define and communicate a clear vision, strategy and roadmap for our Wholesale business digital CRM products Work closely with stakeholders to balance customer needs, business priorities and technical considerations when making product decisions Lead the product lifecycle from discovery through to delivery, ensuring your product delivers meaningful ...

Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised product backlog and roadmap. Working closely with engineering … design, commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data-led role, you’ll collect, analyse, and interpret customer insights to generate powerful … actionable intelligence. Your work will amplify the voice of the customer across the organisation, ensuring it shapes and fuels decision-making at every level. You’ll champion the prioritisation of what truly matters most to our customers, creating a lasting impact across the business. Key responsibilities Lead the design ...

Propositions Consultant Play a key role in shaping commercial insurance propositions and digital customer solutions 18-month fixed term opportunity supporting a major business transformation programme Hybrid 80% homeworking and 20% from Stratford upon Avon About the role Be part of one of the most ambitious transformation programmes … customers to do business with us. This key strategic programme is helping to build the foundations for sustainable growth, greater agility and enhanced customer experiences across the business. We are looking to recruit an experienced Propositions Consultant to support this major programme on an 18-month fixed term contract. ...

wider CRM function of 7, and you'll be reporting to the head of division. It's a commercially focused role, looking to drive customer engagement and incremental revenue through data-led marketing programmes covering the whole consumer lifecycle. You will lead the delivery of lifecycle communications across channels … combining hands-on technical CRM operations with strategic thinking which drive commercial outcomes , this role offers the opportunity to do both. The Role As Customer Lifecycle Marketing Manager, you will oversee the planning, build and optimisation of lifecycle campaigns that support holiday sales and customer engagement across ...

second year running. We embrace challenge in order to ensure the most innovative and relevant solutions are developed, always with the end customer in mind. Please note that the successful candidate will be required to be security vetted. For this reason, you must have been in UK residence … done differently, now that agentic AI sits inside the delivery lifecycle. What has not become easier is the judgement underneath it — knowing which customer problem matters most, what to build first, and what will still matter in three years. That judgement is what this role is for. You will ...

team and play a key role in the development of the business. n the role you will be responsible for: * Managing and developing strategic customer relationships, acting as a trusted advisor and identifying opportunities for account growth * Understanding customer needs, challenges and business objectives to deliver solutions that … genuine value * Building strong relationships with key stakeholders and decision-makers across customer organisations * Preparing and presenting account plans, forecasts and performance updates * Working closely with internal teams to ensure customers receive an excellent level of service and support * Providing valuable customer insight to influence product, marketing ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) 12 Month Fixed Term Contract (Mat cover) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role … shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation ...

fast-paced team in the Birmingham area. You will design data models, master data management, and cloud-based platforms to support reporting, analytics, and customer insights. The role emphasizes collaboration with Data Engineering and Architecture groups, building scalable data solutions, and delivering high-quality outcomes across programs. #J ...

learning models for underwriting. You will drive the use of multi‐modal data and advanced neural networks to improve predictive power and deliver actionable customer insights. You will collaborate with business partners, mentor junior team members, and ensure production‐grade code and robust experimentation. #J-18808-Ljbffr ...

distinct challenges and opportunities in each vertical, you will position The DDC Group as the most well-known and preferred brand among these ideal customer profiles. You will work closely with each vertical’s Chief Business Officer (CBO) and your regional Chief Growth Officer (CGO) to drive measurable results. … Develop and implement comprehensive marketing strategies for all verticals, aligning with BU sales goals in the region. This includes branding, demand generation, lead engagement, customer acquisition, and retention. Design and execute campaigns that align The DDC Group’s business objectives with BU goals and market trends. Set clear goals ...

will generate, progress, and close new business opportunities across Experian's portfolio. Working with marketing, SDRs and internal stakeholders, the BDE will identify customer challenges, deliver value-led sales conversations and drive revenue growth through pipeline management and opportunity execution. You will develop and maintain a understanding of Experian … initial qualification through to contract signature, delivering value-led sales conversations throughout the sales cycle. Build business cases, proposals and commercial recommendations aligned to customer goals. Maintain Salesforce records, forecast opportunities and ensure CRM data quality. Achieve or exceed activity, pipeline, ACV and revenue targets. Utilise sales and prospecting ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. WhatYou’llBring You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams to deliver practical ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. What You'll Bring You'll have experience working collaboratively with Data Engineering, Architecture and Technology teams ...

Hopecompass is seeking an Insight Consultant to own the client relationship, understand operations leaders' goals, and analyse customer interactions to deliver actionable insights. You will create data-driven narratives to optimise the customer and agent experience in Contact Centre operations, using Power BI and other visualization tools. ...