2 of 2 Remote Customer Insight Jobs in the Midlands

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

successful strategies B2B Sales Team – Work very closely with, to ensure successful commercial outcomes and improve speed to market Product Management – Work closely with, to obtain market and industry insight Product Development – Work closely with, to understand strategy and fit with Product Development roadmap Sales and Account Development - Work closely with, to obtain market and customer insights Exco … market and industry insights Product Partnerships – Work closely with, to understand strategy and fit with Product Development roadmap Sales and Account Development - Work closely with, to obtain market and customer insights Exco – Work with to communicate successes and challenges with regards technical integrations Person Specification Ability to work well within small teams Very high level of communication skills and … is comfortable being customer facing, and presenting to customers with little documentation to support the conversation, understanding that these communications at a senior level (internally and externally) will directly impact the success of the initiative Possess an in depth understanding of the commercial cards industry, and our place and capabilities Very strong understanding of the Procure to Pay (P2P More ❯