Senior IT Support Analyst
- Hiring Organisation
- Macfarlane Packaging
- Location
- CV3, Bubbenhall, Warwickshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £32000 - £37000/annum
ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. · Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. · Acting as the first technical escalation point, providing guidance and support … three years' experience within an IT support or service desk environment, including 2nd line technical support. · Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. · Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management ...