2 of 2 Remote Field Engineer Jobs in the Midlands

Field Engineer Northampton (Hybrid) | Up to £45,000 + Benefits Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide range of clients. In this role, you’ll provide 1st–3rd line technical support both remotely and on-site, ensuring incidents are resolved quickly and to high standards. You’ll act as … career progression, and a supportive, social team culture with incentives, vouchers, and trips. What we’re looking for: Minimum 2 years’ experience supporting servers, networks, PCs, printers, and applications (field-based preferred) Strong knowledge of Microsoft front/back-end technologies plus AV and backup platforms Experience with Citrix, VMware, and Cisco desirable Ability to configure, maintain, and support … highly desirable Excellent communication, organisation, and documentation skills Self-motivated, proactive, and able to work both independently and as part of a team If you’re a hands-on engineer with a broad technical background and a passion for delivering first-class customer support, this role offers a great opportunity to grow within a forward-looking, people-focused IT More ❯

As a Field Engineer, you will be responsible for assisting in Field Team Leader in overall operation & support for our customers. This will be including support our customers with requests and incidents remotely and on site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line … are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business … installation is tested as per the client’s sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical More ❯