2 of 2 Remote Journey Map Jobs in the Midlands

and other stakeholders to deliver actionable insights that drive customer-centric solutions. Conduct user research activities, including usability testing, customer interviews, surveys, and journey mapping, to identify pain points and opportunities. Lead discovery research for high-impact projects, ensuring research findings inform design and product decisions. Benchmark key More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey … standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales and customer experience systems Strong understanding of customer … the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive CRM experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to More ❯