5 of 5 Network Support Jobs in the Midlands

Senior Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate. Operating within a structured Network Operations environment, you will take ownership … complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support ...

looking for an experienced Infrastructure & Network Support Engineer to join our IT team in Telford. This role is intended for someone with practical experience across IT infrastructure, cloud infrastructure, networking, servers, backups and end-user support who is comfortable taking ownership of technical issues and working independently. … successful candidate will provide second and third-line support, maintain core on-premises and cloud infrastructure services and act as an escalation point for more complex technical issues. They will work closely with the Cyber Security & IT Lead and wider IT team to maintain secure, reliable and well-documented ...

summary Telecoms & Network Support Engineer Join our Digital Services team as a Telecoms & Network Support Engineer, where you'll play a key role in supporting and maintaining the Trust's telecommunications and network infrastructure, hardware and systems. This includes IP-based telephony and legacy infrastructure … network hardware, and associated technologies, ensuring they remain reliable, secure, and available in line with Service Level Agreements (SLAs). Working alongside colleagues in both the Voice and Network teams, you'll contribute to the smooth operation of critical systems that underpin day-to-day business activities. Collaboration ...

outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis … quality technical outcomes. Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication. ResponsibilitiesDiagnose and resolve network incidents and service requests, ensuring timely restoration of service. Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation. Manage tickets ...

building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleActs as the senior technical authority within the reactive support function, leading resolution of complex and high‐priority incidents. Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact. … Provides technical leadership across the team, improving quality, consistency, and capability. Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards. ResponsibilitiesOwn and resolve complex and business‐critical incidents, acting as technical escalation point for engineers. Provide technical leadership during major incidents ...