SaaS Platform Implementation & Service Delivery Manager / Consultant
East Midlands, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Tracker
US, and continue to develop our existing customer base, we are investing in strengthening our platform implementation, service delivery and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock measurable business value. We are a supportive, agile, and customer-first team. We take … should expect to spend time at customer sites and to work directly with customer stakeholders at all levels, including leaders and operational staff. The role bridges project implementation, service management, governance, and business consultancy, ensuring customers realise maximum value and that Tracker maintains its reputation for excellence in delivery and support. What you will do for Tracker Implementation and … of Tracker SaaS platform implementations, from discovery and scoping through configuration, testing, training, go-live and in-life operations. Collaborate with customer stakeholders to understand and document business processes (order management, production, warehouse, dispatch, etc.) and align these with system capabilities. Manage the cut-over and transition into live service, ensuring readiness of support teams, processes, and documentation. More ❯
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