1 of 1 Remote/Hybrid Remedy ITSM Jobs in the Midlands

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities Service Desk Management Lead, support … endpoint management solutions. Experience managing incidents, service requests, escalations and service reporting. Strong customer service, stakeholder management, analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational ...