Service Desk Analyst
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £130 per day
ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify ...