1 to 25 of 34 Remote/Hybrid Root Cause Analysis Jobs in the Midlands

failover, degradation handling and recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. … expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

scalable tools that streamline internal operations and support high-volume global technology operations. This role focuses on leading technical application support, system implementations and root-cause analysis across sophisticated business platforms. You will collaborate closely with internal stakeholders and external software vendors to optimise system architecture, champion … stakeholders What you will be doing Lead the delivery, configuration and ongoing maintenance of core business applications across cloud and SaaS environments Conduct advanced root-cause analysis to diagnose and resolve complex technical incidents across the enterprise stack Partner with external software vendors and internal engineering teams ...

/7 enterprise where uptime, performance and stability are critical. Practical experience using LLM platforms and coding assistants safely to improve productivity, quality and root-cause analysis. Additional Information Develop and maintain resilient tools, operational APIs and automation for effective system management. Use orchestration and scripting to remove … trace issues from the edge through to origin systems and coordinate effective remediation. Participate in live incident response, post-mortems and root-cause analysis to prevent recurrence. Maintain and administer monitoring, alerting, APM and analytics toolsets, including PagerDuty workflows. Drive initiatives that improve reliability, observability, performance ...

support of customer incidents and projects. Create and maintain suitable customer infrastructure/service documentation. Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. … Additional accreditations would be highly desirable. Relevant operational experience will be taken into consideration if certifications are absent. Proven experience of problem management/root cause analysisAbility to work in a busy helpdesk environment and good knowledge of general helpdesk operations. Excellent written and verbal communication skillsWhat ...

environments. Design and manage database backup, recovery, and disaster recovery solutions. Support database security, compliance, and governance requirements. Troubleshoot database issues and provide root cause analysis. Collaborate with application, infrastructure, and project teams throughout migration and deployment activities. Ensure database standards, operational procedures, and documentation are maintained. Essential … Expertise in database security, access controls, and compliance requirements. Experience converting or refactoring Oracle PL/SQL procedures for DB2 environments. Strong troubleshooting and root cause analysis capabilities. Experience supporting business-critical production database platforms. Desirable Skills Experience supporting IBM Maximo Application Suite (MAS) environments. Knowledge ...

across: Hosted voice and VoIP solutions Network design, connectivity and security Site surveys, installations and configuration SBCs and carrier integrations Complex fault finding and root-cause analysis Cyber Essentials assessments Technical pre-sales and solution design New technology and vendor evaluation Technologies including Gamma iPECS Cloud, Wildix … Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi-Fi You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues. You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing ...

successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring ...

challenge constructively. Experience working in waterfall, agile, or hybrid delivery environments. Solid understanding of core BA practices including: Business process modelling Gap and root cause analysis Desirable Experience Exposure to system or billing platform implementations (Ideally not essential) Experience using tools such as Jira, Azure DevOps ...

platform maintenance. Produce and maintain operational documentation, runbook guidance, knowledge articles, and support procedures. Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement initiatives. Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes, and defined change ...

global presence of 15 offices (and 10 delivery centers) across four continents. Role Overview : Key Responsibilities Build AI workflows for exception classification, triage, root-cause analysis, impact assessment and remediation recommendations. Develop agentic workflows involving orchestration, tool/function calling, state management and human-in-the-loop … validation. Correlate new exceptions with historical issues, known root causes, business rules and transaction/data attributes. Build Python and SQL-based services to query, transform and analyze structured enterprise datasets. Integrate AI applications with enterprise APIs, databases, workflow/ticketing platforms and internal data sources. Develop reusable tools ...

application, database, and business teams to ensure successful execution of critical workloads. Support production incidents and participate in on-call rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. ...

company requirements. Foster a positive, inclusive and wellbeing-focused team culture. Operational and Technical Responsibilities Oversee incident, request, problem and change management activities. Support root cause analysis and continuous improvement initiatives. Maintain Service Desk tools, reporting and operational controls. Ensure compliance with company policies, security standards ...

Design and test backup and disaster recovery solutions Ensure systems are resilient and recoverable Act as an escalation point for complex infrastructure issues Lead root cause analysis and deliver long-term fixes What We're Looking For 5+ years in Cloud/Infrastructure/Systems Engineering Strong ...

Asset register Ensure supported services are kept updated, secure, and plans in place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Knowledge and Expertise Essential: Experience in designing, implementing ...

Work across the full SDLC, from requirements and design through to deployment and support Investigate and resolve defects, performance issues and integration failures, including root cause analysis Build and maintain automated unit and integration tests Use source control, peer review and CI/CD to deliver controlled ...

Azure Monitor and Log Analytics Supporting security and compliance requirements Designing and testing backup and disaster recovery solutions Troubleshooting complex infrastructure issues and leading root-cause analysis What we're looking for You'll ideally bring: 5+ years' experience within Cloud, Infrastructure or Systems Engineering Strong hands ...

with virtualisation technologies including VMware and Hyper-V. Support software deployment, provisioning and policy compliance through ConfigMgr and Intune. Investigate recurring issues, carry out root cause analysis and implement preventative solutions. Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing. ...

manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across the estate. Develop, maintain, and enhance UNIX shell ...

Support the implementation of network changes, ensuring solutions align with agreed architectural principles, standards and technical strategy. Analyse network and design issues, carrying out root cause analysis and providing technical expertise throughout the solution lifecycle. Improve solutions and ways of working by supporting change impact assessments, maintaining ...

Citrix, AOVPN, Zscaler Clientless, and supporting infrastructure. Change management, implementation, and deployment activities within live production environments, adhering to change control processes. Problem management, root cause analysis, and implementation of permanent fixes to minimise recurring incidents. Interacting with end users, business stakeholders, vendors, and technical teams involved … Access services. Ensuring all Remote Access platforms remain secure, compliant, and free from vulnerabilities through regular security reviews and remediation activities. System monitoring, performance analysis, capacity management, and optimisation of Remote Access services. Operating system, application, and security patching across Citrix and Remote Access infrastructure. Maintenance and continual refinement ...

agreed SLA. • Be the technology SME for specialised products and services. • Be the operational SPOC for our design or customer contract teams. • Provide Root Cause Analysis and contributing to Post-incident Review as and when required. • Supports issue escalations, identify risks, ensuring timely intervention and communication ...

applications and analytics. *Identify upgrades and changes that improve efficiency, resilience, maintainability, security and cost effectiveness solutions. *Troubleshoot data-related system issues, complete root cause analysis to identify effective solutions. *Enhance production monitoring and alerting to reduce resolution times. *Promote and improve standards for development. Essential *ASP.NET ...

subject‐matter expert and technical lead for resolving the most complex, high‐impact incidents affecting data pipelines, managing stakeholders during critical events and performing root‐cause analysis to engineer out systemic failures. Data Security & Governance: Ensure integrity and security of highly sensitive data throughout the lifecycle, implementing ...

upgrade to RISE. This role is Inside IR35 and requires strong collaboration with business users and stakeholders. The ideal candidate will show expertise in root cause analysis, change management, and released delivery. #J-18808-Ljbffr ...