2 of 2 Remote Customer Engagement Jobs in Midlothian

to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as … a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯