3 of 3 Remote Microsoft 365 Jobs in Midlothian

the next step in their career, leading a small but capable IT team and helping shape the future of the company's technology landscape. The business operates within a Microsoft-centric environment and is continuously evolving its bespoke systems and services. You'll be stepping into a leadership role with hands-on responsibilities, guiding two skilled IT operatives and … the smooth running of day-to-day operations. Key Responsibilities Lead and support a small IT team Provide 1st and 2nd line support across the organisation Manage and maintain Microsoft 365 systems Support authentication systems, ideally with Azure experience Prioritise workloads and delegate tasks effectively Collaborate with internal stakeholders to ensure IT systems meet business needs Contribute … Maintain documentation and ensure best practices are followed What We're Looking For Minimum 2 years' experience in an MSP or similar IT support environment Strong working knowledge of Microsoft 365 and general Microsoft infrastructure Familiarity with Azure Active Directory and authentication protocols Solid understanding of IT systems, networking fundamentals, and system administration Basic understanding of More ❯

tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft 365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test … software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft 365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous More ❯

of network issues. Ensure compliance with security requirements such as GDPR and PCI DSS. Install, configure, and support modern productivity tools such as, but not limitedto Microsoft Office 365, Teams, SharePoint etc. Good understanding and adhere to strict compliance of IT security bestpractises to protect the business against cyber threats. Conduct hardware and software inventory, documentation, and More ❯