2 of 2 Remote/Hybrid Windows Jobs in Midlothian

ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security and device management. A supportive and effective leadership style, with ...

company actively supports professional development through funded certifications and training. Key Responsibilities ** Providing 2nd line support across a varied client base ** Troubleshooting Microsoft 365, Windows, macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets through to resolution ** Maintaining accurate technical documentation ** Delivering excellent … customer service What We're Looking For ** Commercial experience in a 2nd Line IT Support role ** Strong Microsoft 365, Windows and Mac support experience ** Solid networking and fault-finding skills ** Excellent communication and documentation skills ** Full UK driving licence (essential) ** MSP experience (desirable) ** Microsoft, CompTIA or similar certifications (desirable ...