2 of 2 ISO/IEC 20000 Jobs in Milton Keynes

Change & Release Manager - SC cleared Scope and Objectives Manage customer expectations, ensuring the customer and key stakeholders are aware of any risks and / or changes that might affect the overall delivery of their Services. Plan and organise all activities to coordinate releases and interdependencies. Identify and understand risks … cases. Resource and capacity planning and forecasting including prioritising work, recruitment, performance management, training, coaching and mentoring. Manage and motivate a small team and / or wider internal / external stakeholders. Provide advice and guidance to the team. Where required, ensure all managed team members receive regular ...

provided) A proven ability to negotiate at all levels across IT, Stakeholders and Suppliers ITIL - Managing professional certificate A working knowledge of ISO 9001, ISO20000 and ISO27001 ITIL Practice Manager- Monitor, Support and Fulfil Agile Methodologies Foundation, BCS Agile Foundation Certificate or equivalent accreditation or relevant job experience … services. For complex or high-impact incidents, take direct control or provide hands-on support to the Major Incident Manager. Operate within a 24 / 7 service delivery model, ensuring seamless handovers and a unified incident response across 'out of hours' teams, maintaining continuity and service excellence around ...