2 of 2 Remote SLA Jobs in Milton Keynes

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯