2 of 2 Remote Service Delivery Manager Jobs in Milton Keynes

Role: Service Delivery Manager Location : Milton Keynes (Hybrid) About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and … the most awarded Microsoft partner in the UK. Position Overview: The Service Delivery Manager role within Mirus plays a key role in delivering the services we provide to a portfolio of multiple customers. This is a great opportunity to own the day-to-day operation of the service, mentoring multiple teams, and providing a strategic steer … working with customers to identify, implement and maintain continuous service improvements to their businesses! Responsibilities: Responsible for the delivery of service to a group of customers who have onsite based engineers; Being the primary escalation point for a group of onsite account customers, taking ownership and managing all service-related issues and ensuring communication plans are More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. Duties and Responsibilities: Customer Experience: Using data and insight, the … SDM will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM … cares about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer monthly (or less if requested by the customer) to conduct review meetings which do not focus solely on past performance but instead provide insight and act More ❯