1 of 1 Remote Support Analyst Jobs in Milton Keynes

A fantastic opportunity for a Technical Support Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you … delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments. Location: Milton Keynes - hybrid Salary: Up to £40,000 per annum plus benefits Requirements for Technical Support Analyst Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle Understanding of client and server environments including backup and restore processes, database cloning … Azure is beneficial Methodical approach to planning migrations or upgrades with clear rollback procedures Strong documentation habits including runbooks, checklists, and configuration notes Ability to maintain structured processes that support clear communication with customers and help meet SLAs Ability to identify risks early and propose mitigation strategies Strong troubleshooting and problem solving skills including data validation, testing, and post More ❯