First Line Support
- Hiring Organisation
- HELEN FALLON CONSULTING LTD
- Location
- Mitcheldean, Gloucestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 per annum
person Log, categorise, prioritise, and track support requests to resolution with accurate record-keeping Diagnose and resolve technical issues across supported systems, software, and technology products Pass complex or unresolved technical issues to senior IT team members or external vendors with clear diagnostics Keep users updated on issue progress … usage Assist with user access management, routine system administration, and operational continuity Maintain knowledge base articles, identify recurring incidents, and support IT projects and software testing What We’re Looking For Practical troubleshooting and problem-solving skills across hardware, software, and IT systems Strong customer service ...