Senior Service Desk Analyst
- Location
- Newcastle upon Tyne, England, United Kingdom
implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible. Providing comprehensive support for all Microsoft Office and In-house Applications, troubleshooting issues and ensuring minimal disruption to users. Investigating and resolving support calls relating to the Firm … Encouraging IT awareness and promoting IT skills across the Firm. You'll have Previous experience working within an IT Support environment. Advanced knowledge of Microsoft 365 applications and associated collaboration tools. Experience with Joiners, Movers and leavers processes Familiarity with IT management tools such as Active Directory, SCCM ...