2 of 2 Remote/Hybrid Natural Language Processing Jobs in Newcastle upon Tyne

Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead … omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business ...

maintain analytical models using Python, SQL and cloud-based data platforms • Apply machine learning, AI and statistical techniques to business challenges • Work with NLP, LLM and Generative AI technologies where appropriate • Validate data, perform testing and ensure analytical output quality • Monitor model performance and support ongoing optimisation and governance • Contribute … Data Science, Mathematics, Statistics, Computer Science, Engineering or similar quantitative discipline Desirable • Experience with Microsoft Fabric or modern cloud-based data platforms • Exposure to NLP, LLMs or Generative AI technologies • Experience with MLOps practices and CI/CD pipelines • Understanding of data governance and model governance frameworks • Previous experience within ...