2nd Line Support Partner
- Hiring Organisation
- Home Group Limited
- Location
- Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
Autopilot. Own escalations from 1st line, managing incidents through to resolution and delivering a great experience for colleagues. Troubleshoot Meraki and Cisco networks, VPN and Wi-Fi, using monitoring and diagnostic tools and coordinating with suppliers where needed to restore service Document fixes and knowledge base articles, feeding insights into ...