4 of 4 Remote/Hybrid Continuous Improvement Jobs in Newport

stakeholders. Represent the team at programme-level forums, escalating risks and issues as needed. Remove blockers and proactively manage delivery risks and incidents. Drive continuous improvement in agile maturity and team performance. Manage cross-team dependencies to ensure aligned and predictable delivery. Essential Skills & Experience Proven ability ...

minimising service outages. Vendor Performance Management: Collaborate in regular service reviews with partners to assess SLA compliance, evaluate RCA outcomes, and identify opportunities for continuous improvement. Incident & Problem Resolution: Drive post-incident reviews, ensuring vendors deliver high-quality RCAs, identify root causes, and implement effective preventive actions. Problem Management … delivery strategies. Reporting & Recommendations: Provide IT leadership with comprehensive reports and actionable insights on vendor performance, incident prevention, problem resolution, and overall service quality. Continuous Improvement: Collaborate with the wider IT team to identify opportunities for process enhancements and lead initiatives to continuously improve incident and problem ...

service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with … diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits: 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution ...

governance, service performance, and risk. Manage relationships with suppliers and delivery partners. Ensure network services meet targets for availability, resilience, capacity, and security. Drive continuous improvement through standardised processes and digital-first practices. Assess new technologies, risks, and capability gaps to inform future strategy and investment. Support ...