14 of 14 ITSM Jobs in Newport

We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with … to customer locations across regions and to our delivery centers in Turkey. Key Responsibilities: Sales and Solutioning: Identify customer needs and propose tailored ServiceNow ITSM solutions. Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities. Translate technical ITSM solutions into clear business benefits for prospective clients. Client Engagement … and Technical Expertise: Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders. Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM. Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions. Process and More ❯

a group environment. • A can-do positive approach and a willingness to help others is essential. Equipment and Applications: • Advanced knowledge of enterprise level ITSM systems. • Advanced knowledge of enterprise level endpoint/client management systems. • Advanced knowledge of Microsoft client and 365 environments. • Strong awareness of cyber security. • Good More ❯

ownership of goods receipting process Act as an escalation point for 2nd Line support issues Experience Required At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

routers, switches, firewalls, load balancers, proxies. Experience with monitoring tools such as Cisco DNA-C, Prime, Nagios, PRTG, Infoblox, and Cisco ISE. Familiarity with ITSM tools such as ServiceNow. Excellent communication skills (written and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills More ❯

to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to More ❯

What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the IT Service Management sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training and certification More ❯

What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the IT Service Management sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training and certification More ❯

Enhance the developer journey across organizational culture, DevOps methodologies, tooling, automation, architecture, and design principles. Investment Optimization : Help clients maximize value from their existing ITSM tools and frameworks. Strategic Planning : Create roadmaps to advance DevOps maturity using emerging technologies such as Generative AI and Platform Product Management. Collaborative Transformation : Engage More ❯

catalog management). Experience integrating ServiceNow with ERP systems (e.g., SAP, Oracle, Workday). ServiceNow certifications (e.g., Certified System Administrator, CIS in Procurement or ITSM) strongly preferred. More ❯

Providing day-to-day functional and technical support for the SAP S/4HANA Manufacturing module Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users to understand business More ❯

escalated to our team. Communicating effectively with both internal and external resources via the helpdesk system, email, voice and Teams. Operating in accordance with ITSM standards. Ensure business continuity through effective and efficient replication, backup, and recovery methodologies of core IT data services Standardisation and documentation of common procedures that … Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services and support to defined … service levels Experience using IT Service Management systems Effectively demonstrates leadership, teamwork, problem solving, initiative and integrity Excellent interpersonal and written communication skills; technical writing experience preferred About us BDO is an international network of independent public accounting, tax and advisory firms ('the BDO network'), which performs professional services under More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion More ❯

offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational … related field. Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment. Strong understanding of IT service management, IT infrastructure, and operations management. Demonstrated ability to implement IT strategies and lead large-scale IT projects. Excellent leadership and team management skills with More ❯

Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery. Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps. Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored … at least 5+ years of deep hands-on ServiceNow experience. Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM). Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle. More ❯