2 of 2 Remote SaaS Jobs in Newport

and services, commercial and Government framework agreements for the same and various business documents (such as non-disclosure and teaming agreements) and corporate documentation. Experience in technology, IT (including SaaS and licencing agreements) law and the protection of Intellectual Property Rights in new and innovative solutions (both tangible and intangible) is highly desirable but, not essential. Knowledge of Defence and More ❯

and evolve Jugo’s support infrastructure as we scale. Reporting into the Head of Ops, this role is ideal for someone who has been hands-on in a B2B SaaS environment and is now ready to build and develop a technical and commercial support function that is focused, fast, helpful and future-ready from day one. You’ll help implement … from preparation through delivery, ensuring expectations are clear, met, and documented Liaise with studio, product, and technical teams to resolve issues quickly Maintain service quality while building the full SaaS customer support function Success Metrics: Zendesk and support tooling live and fully functional Knowledge base sufficiently populated so line agents can resolve 80% of tickets with 80%+ CSAT SLAs … is structured, visible, and driving product improvement About You: You’ll thrive in this role if you: Have 5+ years of customer support experience in a fast-moving B2B SaaS environment Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout Write clearly, calmly, and efficiently under pressure Know how to recreate and specify technical bugs Are organised, pragmatic More ❯