Engineering Manager - Salesforce (Helpdesk & Client)
newport, wales, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯
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