Application Support Analyst
Newport, Gwent, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hays
                                
                                    to troubleshoot issues, optimise system performance, and elevate the overall user experience. The role involves active participation in testing processes, including user acceptance testing (UAT), regression testing, and implementing test automation strategies. Responsibilities include: Managing and resolving application incidents, identifying root causes, and preventing recurrence Monitoring system health and supporting performance improvements Assisting users with onboarding, training, and … proactive, service-oriented approach. Comfortable in fast-paced settings, you manage multiple priorities and engage effectively with both technical and non-technical users. Experience in UAT, regression testing, or automation is a plus. Strong analytical thinking, problem-solving, and communication Proficient in documenting processes and training users Experience with SaaS application support Familiar with test and monitoring automation tools (preferred) Understanding of ITIL and ticketing systems Practical experience in UAT, regression testing, and test automation (preferred) In return, you'll work for a fantastic organisation in the South Wales region that offer career progression, a competitive package and salary and flexible working. You'll enjoy a generous pension contribution, 25 days holiday plus bank holidays More ❯
                                
                                Employment Type: Permanent, Work From Home
                                    Salary: £50,000
                                    Posted: