3 of 3 Remote Customer Service Jobs in Norfolk

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM) Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years … Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk , and are … now looking to step into the world of ICT support. Key Responsibilities Manage a high volume of incoming calls , live chats , and self-service portal requests. Deliver excellent customer service while troubleshooting or triaging basic ICT issues. Log, categorize, and assign service tickets using internal systems. Work closely with ICT teams to ensure timely issue resolution. More ❯

ICT Service Desk Analyst - 12+ Month Contract Location: Wymondham, Norfolk, NR18 0WW | Schedule: Monday-Friday, 9:00 AM-5:00 PM (rotating shifts between 8:00 AM and 5:00 PM) Hybrid Work: Considered after 3-month review Contract Length: 12 months, with possible extension Security Clearance: Must have lived in the UK continuously for the past 3 years … Work: Applicants must have current and unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Are you experienced in handling high-volume service requests and delivering exceptional customer support? This role is ideal for candidates from any industry who have worked on a help desk or service desk , and are … now looking to step into the world of ICT support. Key Responsibilities Manage a high volume of incoming calls , live chats , and self-service portal requests. Deliver excellent customer service while troubleshooting or triaging basic ICT issues. Log, categorize, and assign service tickets using internal systems. Work closely with ICT teams to ensure timely issue resolution. More ❯

diagnostics skills, with the ability to process data with the highest levels of accuracy, handling confidential data sensitively. You will be able to communicate clearly and concisely, with excellent customer services skills to liaise with all levels across the organisation. Duties Develop and administer a suite of security tools and systems to prevent threats and ensure data integrity including … and maintain the IT security certificates and DR testing plan. Manage suppliers to ensure that problems are resolved in the most efficient and effective way. Take responsibility for allocated Service Desk calls and ensure these are closed within SLA. Deal with sensitive requests relating to investigations over potential staff misconduct. Experience You will ideally have previous experience of working … of sources. Able to manage own time and prioritise own workload and focus for long periods of time. Able to process data with a high degree of accuracy. Excellent customer service skills with the ability to negotiate and communicate clearly and concisely. Confidence to liaise with senior management. Attitude A keen interest in Cyber Security and to learn More ❯