Remote Senior Customer Success Manager
- Hiring Organisation
- Pleo
- Location
- Norwich, Norfolk, UK
adoption journey of your customer portfolio (after the onboarding phase) Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experience Receive, qualify and triage all inbound communication from all communication channels; email, Intercom (web chat), and/… other performance marketing channels Cultivate key customers to become advocates of Pleo and the Fintech community Manage day-to-day operations and long-term business relationships with our customers Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/feature adoption ...